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Privacy Policy

Last Updated: December 14, 2025

1. Introduction

CLURA ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA), and other international privacy standards.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Register for an account or create a profile
  • Make a purchase or place an order
  • Subscribe to our newsletter or marketing communications
  • Contact us through forms, email, or customer support
  • Participate in surveys, contests, or promotions
  • Post comments, reviews, or other content

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Demographic information (age, gender, location)
  • Preferences and interests
  • Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device information (device type, screen resolution)
  • Pages visited and time spent on pages
  • Referring website addresses
  • Clickstream data and navigation patterns
  • Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Social media platforms (when you connect your account)
  • Payment processors (transaction information)
  • Analytics providers (website usage data)
  • Marketing partners (with your consent)
  • Public databases and business partners

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To process and fulfill your orders, manage your account, and provide customer support
  • Communication: To send you transactional emails, respond to inquiries, and provide updates about your orders
  • Marketing: To send you promotional materials, newsletters, and special offers (with your consent)
  • Improvement: To analyze website usage, improve our services, and develop new features
  • Security: To protect against fraud, unauthorized access, and other security threats
  • Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights
  • Personalization: To customize your experience and provide relevant content and recommendations
  • Analytics: To understand user behavior and measure the effectiveness of our marketing campaigns

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
  • Contract: When processing is necessary for the performance of a contract with you (e.g., processing orders)
  • Legal Obligation: When processing is necessary to comply with a legal obligation
  • Legitimate Interests: When processing is necessary for our legitimate interests (e.g., website security, fraud prevention), provided your interests and fundamental rights do not override those interests
  • Vital Interests: When processing is necessary to protect someone's life
  • Public Task: When processing is necessary for the performance of a task carried out in the public interest

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Shipping and fulfillment companies
  • Email service providers
  • Analytics providers
  • Cloud hosting services
  • Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Respond to government requests

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure and firewalls
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the data and the purpose for which it was collected
  • Legal and regulatory requirements
  • Business needs and operational requirements
  • Your consent and preferences

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 GDPR Rights (European Users)

If you are located in the EEA, you have the following rights:

  • Right of Access: Request access to your personal data and receive a copy
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

8.2 CCPA Rights (California Users)

If you are a California resident, you have the following rights:

  • Right to Know: Request information about what personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: Exercise your rights without discrimination

8.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR, 45 days for CCPA).

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA to other countries, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information to these countries.

10. Children's Privacy

Our services are not intended for individuals under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@clura.dev, fabri@clura.dev

PEC (Certified Email): clura@legalmail.it

Website: https://clura.dev

Address: VIA DELLA CAMILLUCCIA 741, 00135 ROMA (RM), Italy

Partita IVA (VAT Number): 18314321003

Codice Fiscale: 18314321003

REA: RM - 1776847

Data Protection Officer: fabri@clura.dev

For users in the EEA, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.

13. Additional Information

This Privacy Policy should be read in conjunction with:

  • Our Cookie Policy
  • Our Terms of Service
  • Any other policies or notices we may provide